Refund and Returns PolicyOctober 2, 2022 2022-10-15 1:56
Refund and Returns Policy
All customers buying medicines from our portal are encouraged to read the return and refund policy once. This will give them an idea about some of the policies that we have fixated on our portal. This can also avoid confusion and harassment for both the customer and us later.
You can go through the following points.
Confirmation of your order
Once you finalize the order that is before the payment page or process we will send you a mail confirming the order details that contain all the specifications of the medicines and their prices.
Now, after this, you are supposed to process the order and make the payment online. Once your order is successfully placed you will receive a final acknowledgment confirmation from our end with the final order value and the excepted time for delivery.
If under any circumstances we are unable to place your order or place a partial order due to stock being sold out of our inventory then the same will be mentioned in the final acknowledgment bill from our end.
Confirming your shipping dispatch
Once your order is placed after the payment process is complete you can track the order on our portal. Now, we will again send you an email confirmation when we are about to ship your product.
This can generally take around 24 to 48 hours after you place the final order on our portal and after the payment has been done.
We will send you a shipment bill or invoice stating the invoice number, shipping details, and how you can track the shipment while in transit. All procedures will be mentioned in a stepwise fashion.
If in any case, you have problems in understanding you can call on our helpline number to check and confirm the same.
We generally ship your package right at your home doorstep or your office address. Meanwhile, once your order has been shipped please do not change the shipping address as this may result in undelivered packages.
Knowing the customs
Matio International supplies its products not only within the territorial boundary in India but also in foreign countries. Thus if you have ordered as a foreign citizen then you got to have further time in your hand. Because your package when it reaches the airport or the port is likely to go through a customs check and this may result in additional delays.
We cannot be held liable for the delay that has been caused in the customs department as such delays are beyond our control. Usually, once the customs check is complete your package will be shipped to the local courier office from where the local dispatch procedure begins.
Remember that the customs check can take anywhere from a few days to a few weeks so keep in hand additional time for this.
Time for you to get the package
Generally, for local and within the territorial zones, our packages are delivered within a few days. But there can always be delays due to some unforeseen circumstances such as delays in customs, or natural disasters or political disruptions, and turmoil or lockdown in the state.
For international orders, more time is required for us. we generally don’t take more than 2 to 3 weeks to post the placement of the final order on our portal.
But do keep in mind that there is going to be a customs check which can cause delay. It is the duty of the customer to track their package and shipments and call us for further reference if their package is still not delivered generally after 14 days.
Reshipping lost orders
We don’t generally face such scenarios but we cannot predict what’s going to happen tomorrow. We will generally reship all the orders or refund our customers in case the package is lost at our end during the transit period.
We bear the entire loss for the customer barring the taxes and customs duty. But in cases where the customers have not received their packages even after 21 days at maximum for all local and international orders the customer needs to get in touch with our helpline number.
In general, we will reship the product to the customer or ship the delivery once again for free this time. But such requests have to be made to our helpline and customer care executive within a maximum of 8 weeks post the final order placement.
We don’t refund or reship your package if you come to us informing us that you have not received your package after 8 weeks.
Return and refunding policy
In any circumstance, if the shipped order received by the customer is found to have a broken seal or tampered seal then it has to be reported by the customer within 7 days of receiving the shipment.
If you place a refund order or return order within 7 days we will arrange for a reshipment and pickup of the damaged product after verifying everything.
No return and refund orders are entertained after 7 days of receiving the order.