Privacy Policy

Privacy Policy

For ensuring the anonymity and privacy of our customers we have a well-defined privacy policy on our portal. Our main priority is to give safety to our customers while doing online transactions.

We ask all our customers to check out our privacy policy before ordering medicines on our portal.

It is to be understood that while doing the final transactions you will be reminded that by agreeing to pay us you accept the terms and conditions set for the privacy policy on our portal.

Policy for collection and sharing of online information of our customers

  • We have a very stringent policy for our customers for collecting and sharing their private information.
  • All the information that we collect from the customers such as their name, age, email id, phone number, and address are used only for official purposes.
  • Even the personal and private confidential information that we collect such as your debit or credit card numbers, OTPs, are kept in our servers that facilitate the buying process for our customers.
  • We are not engaged in the unauthentic process for sharing your information with any of our entities or even to any third party such as our vendors and wholesalers.
  • All this is done to provide meaningful and efficient customer service to our customers.
  • This is done to ease the process for the customers to help them gather information or while choosing to buy a certain medicine or during the payment or checkout process.
  • This also saves their time as they don’t have to share their information time and time again at the time of purchasing the medicines from our portal.
  • You can choose to register with us or even leave it but that is solely at your discretion.
  • You don’t have to mandatorily sign up or register yourself on our portal for buying medicines.

Signing us with our newsletter

  • We collect your email id for sharing our weekly newsletter with you.
  • This way you can be aware of the latest medicines brands being available or the upcoming brands that you might have been waiting to try out for.
  • You don’t have to mandatorily sign up with our newsletter but doing so will help you to remain abreast of the latest offers and discounts.
  • We share all the news such as offers on medicines, the latest arrivals, and the most discounted brands or even the monthly, weekly, or daily offers through our newsletter.
  • Thus you can get notified for example when a medicine is available at our stocks.
  • The email ids are not used for any other purpose such as sending unauthorized or spam emails.
  • Customers are asked to check the spam folder in case they have turned on the suspicious email from unknown sources in their settings menu.
  • When each of your online transactions is completed you are given an online e-receipt through email delivered for each purchase.

Agreeing to the cookie policy on our portal

  • The use of cookies is done on our portal that helps in the faster buying and checks out the process for our customers.
  • You can choose to agree with our cookie policy but that is solely at your discretion.
  • By agreeing to make a transaction on our portal you also agree with our online cookie policy to store some of the vital information for faster browsing on our online portal.

Doing transactions on our portal

  • All our online transactions occur over a fast and efficient online payment portal that is protected by an SSL gateway for faster processing and authenticating the end beneficiary for the transactions.
  • Each of your online purchases will be verified by OTPs that are sent to both your email id and mobile number.

Refund and cancellation policy

  • All the products ordered online from our portal can be canceled.
  • But there is a deadline for that and that is usually 7 days irrespective of whether you are located domestically or internationally.
  • We do not validate the cancellations done after the passing of the 7 days since your product was ordered.
  • You can also ask us for an exchange of products.
  • This will be done by our executives who will physically verify the product and then exchange it.
  • For refunds, we don’t give any cash refunds but the refund is done online and directly credited back to the customer’s account.

Sharing your reviews

  • You may wish to share any of your experiences with us.
  • This includes your reviews after using the medicine or even your experiences on finding out the right brand and dosage for medicine.
  • You can also share your reviews on the payment and overall checkout process.
  • We encourage you to share your experiences with us but this is not something that you have to mandatorily do in case you are willing to protect your anonymity.


We claim that in providing health care services through the online platform, all the local legal regulations are followed by our online pharmacy, Our pharmaceutical company and the medication manufacturers have certified facilities and also have qualified pharmacists in order to provide our customers with the best possible pharmaceutical care.

All the medicines supplied by the matio international are for personal use and are not meant for any commercial use, such as exportation, importation or resale. Our online pharmacy, in no event, is to be held responsible in case of any customs or legal implications such as seizure, auction, and/or forfeiture. Any such legal implications shall be forwarded to the purchaser.

All the information that is present on our online pharmacy, including information related to medical and health conditions, treatments, and products, is intended for informational purposes only. Links of the other websites displayed on matio international are not for endorsement purposes. We do not take the responsibility of the sites that are linked to our website. In case you find any content or information that is not appropriate, kindly contact the webmaster. If you find the link to our website through any third party that is violating the standards of the industry, kindly let us know or contact the webmaster.

We recommend you to read all the information mentioned by the manufacturer of the medicine before using it. disclaims any kind of irrelevant information found on the linked websites or any third-party websites associated with us. We encourage discretion while you are browsing the internet for going through or using our or anyone else’s online pharmacy. We are not responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party platforms.

We declare that users of this website shop or surf through matio international at their own discretion. Neither we nor our team or our partners shall be held responsible for any kind of glitch or faulty result of using the website.

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